1. REFUND ELIGIBILITY
We offer refunds under the following conditions:
- • Requests made within 30 days of purchase
- • Service was not accessible due to technical issues on our end
- • Duplicate charges or billing errors
- • Subscription cancellation before the next billing cycle
2. NON-REFUNDABLE ITEMS
The following items are not eligible for refunds:
- • Partially used subscription periods
- • Custom integration work or consulting services
- • Third-party service fees
- • Data export or migration services
3. REFUND PROCESS
To request a refund:
- 1. Contact our support team at refunds@signalscope.dev
- 2. Provide your account email and transaction details
- 3. Explain the reason for your refund request
- 4. Allow 5-10 business days for processing
4. PROCESSING TIME
Approved refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement depending on your bank or credit card company.
5. SUBSCRIPTION CANCELLATIONS
You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period. No refunds will be provided for the unused portion of your subscription unless required by applicable law.
6. DISPUTE RESOLUTION
If you disagree with our refund decision, you may escalate the matter by contacting our management team at disputes@signalscope.dev. We will review your case and provide a final decision within 15 business days.
7. CHANGES TO THIS POLICY
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new policy.
8. CONTACT INFORMATION
For refund requests or questions about this policy, please contact us at: refunds@signalscope.dev